Dear Customer,

We are pleased that you wish to book your holiday with us. We mediate vacation villas, individual services (e.g., flight‐only, car rental, hotel packages), package tours, or so‐called connected travel services.

The contracts for the mediated services (package tours, individual services, connected travel services) are concluded directly between you and the tour operator or the provider of the respective service. In doing so, the travel, accommodation, or transportation conditions of the respective providers apply – about which we will inform you prior to booking.

Scope of These Terms and Conditions; Structure into Parts A, B, C, and D

The following terms and conditions regulate the legally distinct types of mediation of travel services and package tours with regard to the rights and obligations of the customer and the travel mediator (hereinafter “LANDMARK”) depending on the type of travel service mediated. A distinction is made between:

• Mediation of a Package Tour – hereinafter “travel mediation”; the regulations for this are found in Part A of these terms and conditions.
• Mediation of Connected Travel Services – the regulations for this are found in Part B of these terms and conditions.
• Mediation of an Individual Travel Service – the regulations for this are found in Part C of these terms and conditions.

Where the provisions do not relate specifically to one of the three types of travel mediation but instead apply to all types of travel service mediation, these are governed jointly in Part D.

Part A | Regulations for the Mediation of Package Tours in Accordance with § 651v BGB

The provisions of this Part A concerning the mediation of package tour contracts apply if LANDMARK provides a package tour form before booking. In that form, the mediated tour operator is identified as the responsible entrepreneur for the provision of the package tour.

1. Conclusion of Contract; Legal Provisions

With the acceptance of the customer’s mediation order by LANDMARK, the contract for the mediation of a package tour is concluded between the customer and LANDMARK. Neither the order nor its acceptance requires any specific form.
If the order is placed electronically (e.g., via e‑mail, internet, messenger services), LANDMARK will confirm receipt immediately by electronic means. This confirmation of receipt does not yet constitute acceptance of the mediation order.
The mutual rights and obligations of the customer and LANDMARK arise, as long as no mandatory legal provisions contradict them, from the individually agreed contractual arrangements, these General Terms and Conditions, and the statutory provisions – in particular §§ 651a et seq. BGB in conjunction with Art. 250 et seq. EGBGB and §§ 675, 631 et seq. BGB concerning fee‐based business management.

For the rights and obligations of the customer vis‑à‑vis the mediated tour operator, only the agreements concluded with that operator apply, in particular – insofar as effectively agreed – its travel or business conditions. Without any special agreement or specific notice, for transportation services the legally based transportation conditions and tariff regulations issued by the competent transport authority or derived from international conventions apply.

Please note that package tour bookings made via distance selling (e.g., by telephone, by e‑mail) cannot be revoked under §§ 312 Abs. 7, 312g Abs. 2 Sentence 1 No. 9 BGB. A right of withdrawal exists only if the contract for the package tour with the customer (as a consumer) was concluded outside of business premises, unless the oral negotiations on which the contract is based were initiated by a prior order from the customer.

2. Payments; Declarations by Customers

LANDMARK and the tour operator may only demand or accept payments on the travel price before the package tour is completed if a valid customer fund protection agreement exists with the tour operator and the customer has been provided with a protection voucher that clearly, understandably, and prominently states the name and contact details of the customer fund protector.

LANDMARK is deemed authorized by the tour operator to receive defect notices as well as other declarations from the customer/traveler regarding the performance of the package tour. LANDMARK will immediately notify the tour operator of any such declarations by the traveler. To avoid any delays despite prompt forwarding, LANDMARK recommends that such declarations be made directly to the tour operator’s management or contact point – particularly outside LANDMARK’s business hours (which you can find on LANDMARK’s homepage, in the e‑mail signature, or on the answering machine).

3. General Contractual Obligations of LANDMARK; Information and Notices

Based on these mediation conditions, the customer will receive the best possible advice. At the customer’s request, LANDMARK will then forward the booking inquiry to the tour operator. The performance obligation includes the handover of documents concerning the mediated package tour after confirmation by the tour operator. This does not apply if it has been agreed that the package tour operator will send the documents directly to the customer.

For the provision of further notices and information – for which LANDMARK is not obligated under § 651v Abs. 1 BGB in conjunction with Art. 250 §§ 1 to 3 EGBGB – LANDMARK is liable (within the framework of the law and the contractual agreements) for selecting the correct information source and properly transmitting it to the customer. An information contract with a primary contractual obligation to provide information only comes into existence with a corresponding explicit agreement. LANDMARK is not liable for the accuracy of information provided pursuant to § 675 Abs. 2 BGB, unless a special information contract has been concluded.

Unless expressly agreed or explicitly noted by LANDMARK, LANDMARK is not obligated to determine and/or offer the cheapest provider of the requested package tour.

Without an express agreement, LANDMARK does not assume any warranty according to § 276 Abs. 1 Sentence 1 BGB regarding information on prices, services, booking conditions, and other circumstances of the travel service, nor any procurement warranty regarding information on the availability of the services that LANDMARK mediates.

Special requests will only be accepted by LANDMARK for forwarding to the tour operator to be mediated. Unless otherwise expressly agreed, LANDMARK is not liable for fulfilling such special requests. They are not conditions or contractual bases for the mediation order or for the booking declaration of the customer to be transmitted by LANDMARK to the tour operator. The customer is advised that special requests typically only become part of the tour operator’s contractual obligations once explicitly confirmed by the tour operator.

4. LANDMARK’s Obligations in the Event of Customer Complaints to the Mediated Package Tour Operators

The customer may also bring defect notices and other declarations regarding the performance of the travel services by the package tour operator to LANDMARK (see 2.2).
With regard to any claims by the customer against the mediated tour operator, LANDMARK has neither the right nor the obligation to advise on the type, scope, amount, prerequisites, deadlines, or other legal requirements.

Part B | Regulations for the Mediation of Connected Travel Services in Accordance with § 651w BGB

The provisions of this Part B regarding the mediation of connected travel services apply if LANDMARK provides a form for the mediation of connected travel services before booking. In this form, the customer is informed that by booking an additional travel service, LANDMARK is not booking a package tour but is mediating connected travel services.

1. Conclusion of Contract; Legal Provisions

With the acceptance of the customer’s mediation order by LANDMARK, the contract for the mediation of connected travel services is concluded between the customer and LANDMARK. Neither the order nor its acceptance requires any specific form.
If the order is placed electronically (e.g., via e‑mail, internet, messenger services), LANDMARK will immediately confirm receipt electronically. This confirmation does not yet constitute acceptance of the mediation order.

The mutual rights and obligations of the customer and LANDMARK arise, unless precluded by mandatory legal provisions, from the individually agreed contractual arrangements, these terms and conditions, and the legal provisions – in particular § 651w BGB in conjunction with Art. 250 et seq. EGBGB and §§ 675, 631 et seq. BGB regarding fee‐based business management.

For the rights and obligations of the customer vis‑à‑vis the respective contractual partners (service providers) of the mediated connected travel services, only the agreements concluded with those parties apply, in particular – insofar as effectively agreed – their business or transportation conditions. Without any special agreement or note, for transportation services the legally based transportation conditions and tariff regulations issued by the competent transport authority or derived from international conventions apply.

Please note that travel service bookings made via distance selling (e.g., by telephone, by e‑mail) cannot be revoked under §§ 312 Abs. 7, 312g Abs. 2 Sentence 1 No. 9 BGB. A right of withdrawal exists only if the travel service contract with the customer (as a consumer) was concluded outside business premises, unless the oral negotiations on which the contract is based were initiated by a prior order from the customer.

2. Payments

LANDMARK may only accept payments from the traveler for fees for travel services in connected travel services if it has ensured that these payments will be refunded to the traveler – insofar as the travel services are to be provided by LANDMARK itself or fee claims of the mediated service providers are still pending, and in the event of the insolvency of LANDMARK’s connected travel services such payments would fail or if the traveler does not settle the payment demands of an unsatisfied mediated service provider regarding the provided travel services.

This assurance is provided by LANDMARK for connected travel services through the conclusion of an insolvency insurance contract in accordance with § 651w Abs. 3 BGB, naming the customer fund protector with his name and contact details in a clear, understandable, and prominent manner, and by handing over a corresponding protection voucher in text form for all customer payments to LANDMARK’s connected travel services. This does not apply if the customer pays directly to the mediated service providers of the connected travel service and makes no payment to LANDMARK for one or more services of the connected travel service.

3. General Contractual Obligations of LANDMARK; Information and Notices

Based on these mediation conditions, the customer will be advised in the best possible manner. At the customer’s request, LANDMARK will then forward the booking inquiry to the respective service providers. The performance obligation includes, after confirmation by the service provider, the handover of the documents relating to the mediated travel services. This does not apply if it has been agreed that one or all service providers will send the documents directly to the customer.

When providing notices and information, LANDMARK is liable – within the limits of the law and the contractual agreements – for selecting the correct information source and transmitting it correctly to the customer. An information contract with a primary contractual obligation to provide information only comes into being with a corresponding explicit agreement. LANDMARK shall not be liable for the accuracy of the information provided pursuant to § 675 Abs. 2 BGB unless a special information contract has been concluded.

Unless expressly agreed or advertised/guaranteed by LANDMARK, LANDMARK is not obligated to determine and/or offer the cheapest provider of the requested travel services.

Without an express agreement, LANDMARK does not assume any warranty under § 276 Abs. 1 Sentence 1 BGB regarding information on prices, services, booking conditions, and other circumstances of the respective travel service, nor any procurement warranty regarding information on the availability of the services mediated by LANDMARK.

Special requests are accepted by LANDMARK solely for forwarding to the service provider(s) to be mediated. Unless otherwise expressly agreed, LANDMARK is not liable for the fulfillment of such special requests. They are not a condition or contractual basis for the mediation order or for the booking declarations to be transmitted by LANDMARK to the service providers. The customer is advised that special requests generally become part of the contractual obligations of the respective service provider only upon explicit confirmation by that service provider.

4. LANDMARK’s Claims for Fees

For the prices and service fees regarding the mediation of flight transportation services by airlines under this Part B of the mediation conditions, the following applies:

• The prices indicated and charged are the prices of the airlines, which typically do not include any commission or other fee for LANDMARK’s activities.
• LANDMARK’s remuneration in this mediation activity is usually provided through service fees payable by the customer.

The service fees for LANDMARK’s mediation activities and for other activities related to flight bookings are, unless otherwise individually agreed, determined by the fees announced to the customer (for example, by postings in LANDMARK’s business premises).
If no agreement has been reached on the amount of the applicable service fee, the customer owes LANDMARK remuneration according to the statutory provisions – that is, there is an obligation to pay a customary fee.

The service fees for the mediation of other travel services and for additional activities on behalf of the customer require a corresponding agreement. This may be done, for example, by prominently displaying price lists in the mediator’s business premises and/or by a corresponding oral or written notice by LANDMARK.

LANDMARK’s claim to service fees – even for flight mediation – remains unaffected by performance disruptions or changes (e.g., rebooking, name changes, cancellation, annulment, or termination of the mediated contract by the service provider or the customer). This does not apply if a claim for a refund by the customer arises from a damage claim due to deficiencies in LANDMARK’s advisory or mediation activities under contractual or statutory claims.

5. LANDMARK’s Obligations in the Event of Customer Complaints to the Mediated Service Providers

Claims must be asserted against the mediated service providers within certain deadlines, which may arise from law or contractual agreements. As a rule, such deadlines are not preserved by asserting them against LANDMARK. This also applies if the customer wishes to assert claims regarding the same travel service both against LANDMARK and against the service provider.

In the event of complaints or other assertions of claims against the mediated service providers, LANDMARK’s obligation is limited to providing the necessary and known information and documents – in particular, the names and addresses of the mediated service providers.

If LANDMARK – even without being obligated to do so – undertakes the forwarding of time‑sensitive claim letters from the customer, it shall only be liable for the timely receipt by the recipient if any delay is caused by its own intent or gross negligence.
Regarding any claims by the customer against the mediated service providers, LANDMARK has neither the right nor the obligation to advise on the type, scope, amount, prerequisites, deadlines, or other legal provisions.

Part C | Regulations for the Mediation of Individual Travel Services or Multiple Travel Services That Do Not Constitute Connected Travel Services within the Meaning of § 651w BGB

The provisions of this Part C concerning the mediation of individual travel services apply if the mediated travel service is neither part of a package tour nor part of connected travel services. In this case, providing the customer with a form is not legally required.

1. Conclusion of Contract; Legal Provisions

With the acceptance of the customer’s mediation order by LANDMARK, the contract for the mediation of travel services is concluded between the customer and LANDMARK. Neither the order nor its acceptance requires any specific form.
If the order is placed electronically (e.g., via e‑mail, internet, messenger services), LANDMARK will immediately confirm receipt by electronic means. This confirmation does not yet constitute acceptance of the mediation order.

The mutual rights and obligations of the customer and LANDMARK arise – insofar as no mandatory legal provisions contradict them – from the individually agreed contractual arrangements, these General Terms and Conditions, and the legal provisions (in particular §§ 651v BGB in conjunction with Art. 250 et seq. EGBGB and §§ 675, 631 et seq. BGB regarding fee‐based business management).

For the rights and obligations of the customer vis‑à‑vis the contractual partner (service provider) of the mediated service, only the agreements concluded with that provider apply, in particular – insofar as effectively agreed – its transportation or business conditions. Without any special agreement or specific notice, for transportation services the legally based transportation conditions and tariff regulations issued by the competent transport authority or derived from international conventions apply.

Please note that travel service bookings made via distance selling (e.g., by telephone, by e‑mail) cannot be revoked under §§ 312 Abs. 7, 312g Abs. 2 Sentence 1 No. 9 BGB. A right of withdrawal exists only if the contract for the travel service with the customer (as a consumer) was concluded outside business premises, unless the oral negotiations on which the contract is based were initiated by a prior order from the customer.

2. General Contractual Obligations of the Mediator; Information and Notices

Based on these mediation conditions, the customer will be advised in the best possible manner. At the customer’s request, LANDMARK will then forward the booking inquiry to the service provider. The performance obligation includes, after confirmation by the service provider, the handover of documents relating to the mediated travel service(s). This does not apply if it has been agreed that the service provider will send the documents directly to the customer.

When providing notices and information, LANDMARK is liable – within the limits of the law and the contractual agreements – for selecting the correct information source and transmitting it properly to the customer. An information contract with a primary contractual obligation to provide information only comes into being with a corresponding explicit agreement. LANDMARK shall not be liable for the accuracy of the information provided pursuant to § 675 Abs. 2 BGB unless a special information contract has been concluded.

Unless expressly agreed or advertised/guaranteed by LANDMARK, LANDMARK is not obligated to determine and/or offer the cheapest provider of the requested travel services.

Without an express agreement, LANDMARK does not assume any warranty under § 276 Abs. 1 Sentence 1 BGB regarding information on prices, services, booking conditions, and other circumstances of the travel service, nor any procurement warranty regarding information on the availability of the service mediated by LANDMARK.

Special requests are accepted by LANDMARK solely for forwarding to the service provider to be mediated. Unless otherwise expressly agreed, LANDMARK is not liable for the fulfillment of such special requests. They are not a condition or contractual basis for the mediation order or for the booking declaration of the customer to be transmitted by LANDMARK to the service provider. The customer is advised that special requests generally only become part of the contractual obligations of the service provider upon explicit confirmation by that provider.

3. LANDMARK’s Obligations in the Event of Customer Complaints to the Mediated Service Provider

Claims must be asserted against the mediated service provider within certain deadlines, which may arise from statutory or contractual agreements. As a rule, these deadlines are not preserved by asserting them against LANDMARK. This also applies if the customer wishes to assert claims regarding the same travel service both against LANDMARK and against the service provider.

In the event of complaints or other assertions of claims against the mediated service provider, LANDMARK’s obligation is limited to providing the necessary and known information and documents – in particular, the names and addresses of the mediated service provider.

If LANDMARK – even without being obligated to do so – undertakes the forwarding of time‑sensitive claim letters from the customer, it shall only be liable for the timely receipt by the recipient if any delay is caused by its own intent or gross negligence.
Regarding any claims by the customer against the mediated service provider, LANDMARK has neither the right nor the obligation to advise on the type, scope, amount, prerequisites, deadlines, or other legal requirements.

Part D | Overarching General Conditions for the Mediation of Package Tours (Part A), Connected Travel Services (Part B), and Individual Services (Part C)

1. LANDMARK’s Obligations Regarding Entry Requirements, Visas, and Insurances

In the mediation of package tours, both LANDMARK and the tour operator are obliged to inform the customer/traveler about the general passport and visa requirements of the destination country, including the approximate timeframes for obtaining visas, as well as any health or sanitary formalities.

This obligation does not apply to the mediation of connected travel services and individual services! In these cases, LANDMARK will only inform the customer about entry and visa requirements if a corresponding order has been expressly agreed or if special circumstances known or recognizable to LANDMARK necessitate an explicit notice and the corresponding information is not already included in the offer documents provided to the customer.

LANDMARK’s duty to provide such information is limited to drawing on current, industry-standard information sources. LANDMARK does not have a special duty to further investigate unless there is an explicit agreement to do so. LANDMARK may also satisfy its duty by advising the customer to make an independent inquiry with the relevant information centers.

The above provisions apply accordingly to information on customs regulations, health-related entry requirements, preventive health measures for the customer and his fellow travelers, as well as to import and export regulations.

If LANDMARK undertakes, whether for a fee or free of charge, the registration of the customer in electronic systems for obtaining an entry permit (a prerequisite for entry or transit in certain countries), then such undertaking does not, without an express agreement, create an obligation on LANDMARK for further inquiries or information regarding entry or transit formalities or transit stays during the journey – and in particular not for visa procurement. The customer is advised that an electronic entry permit does not replace the final entry authorization by the border authorities of the respective country.

LANDMARK is not obligated to procure visas or other documents required for the trip unless there is a specific, explicit agreement. In the event that such an order is accepted, LANDMARK may, without an express agreement, demand reimbursement for any expenses incurred that it reasonably deemed necessary. LANDMARK may also charge a fee for its own activities if agreed or if the service would only have been provided for a corresponding fee given the circumstances.

LANDMARK is not liable for the issuance of visas or other documents, nor for their timely receipt, except if the circumstances causing non-issuance or delayed receipt are attributable to LANDMARK’s own culpable behavior or contributory fault.

2. Reimbursement of Expenses, Fees, and Collection

LANDMARK is entitled to demand payments in accordance with the performance and payment conditions of the mediated tour operator or service provider, insofar as these have been effectively agreed upon between the tour operator (or service provider) and the customer and contain legally binding payment provisions. Reference is expressly made to LANDMARK’s obligation in the case of package tours or connected travel services to provide a protection voucher before accepting any payment (see Section A.2 / B.2).

Payment claims against the customer may be asserted by LANDMARK – as far as they correspond with the agreements between LANDMARK and the tour operator or service provider – as their collection agent, or also on the basis of the statutory advance payment obligation of the customer as principal pursuant to § 669 BGB.

The above provisions shall apply accordingly to cancellation costs (cancellation fees) and other legally or contractually justified claims of the mediated tour operator or service provider.

The customer may not withhold or offset any payments due to his own claims against the mediated service provider, for example, due to defective performance of the mediated contract. This does not apply if, for the occurrence of such claims, a culpable breach of duty by LANDMARK was causally or contributory responsible or if LANDMARK is liable to the customer for any asserted counterclaims for other reasons.

3. LANDMARK’s Obligations in Connection with the Mediation of Flight Transportation Services

In accordance with EU Regulation No. 2111/2005 on establishing a Community list of air carriers, LANDMARK is obliged to inform the passenger at the time of booking about the identity of the operating airline. If, at the time of booking, the operating airline has not yet been determined, LANDMARK will transmit to the customer the information available from the mediated company regarding the airline that is likely to operate the flight. In the event of a change of the operating airline, the customer will be informed immediately of such a change.
The Community list of air carriers subject to a flight ban in the European Union is available on the websites ec.europa.eu/transport/modes/air/safety/air-ban/index_de.htm and www.lba.de and can be provided to the customer on request at LANDMARK’s business premises.

For the contractual relationship between the customer and the airline, the following shall apply – insofar as applicable – the statutory provisions of the German Air Transport Act, the Warsaw and Montreal Conventions, and, directly, the domestic legal provisions, namely:
– Regulation (EC) No. 261/2004 on Air Passenger Rights
– Regulation (EC) No. 2111/2005 on the establishment of a Community list of air carriers against which a ban has been imposed in the Community, as well as on the information of passengers about the identity of the operating air carrier
– Regulation (EC) No. 1107/2006 of the European Parliament and of the Council on the Rights of Passengers with Disabilities and Passengers with Reduced Mobility

The customer is strongly advised to inform himself about his rights as an air passenger (e.g., via notices at airports, information from the operating airline, or leaflets from the German Federal Aviation Office at www.lba.de).

4. Travel Documents and Other Contractual Documents

Both the customer and LANDMARK are responsible for verifying the travel documents and other contractual documents (e.g., booking confirmations, flight tickets, hotel vouchers, visas, and other documents concerning the mediated package tour or travel service, as well as insurance policies) provided by the mediated tour operator or service provider for correctness and completeness – especially with regard to their conformity with the booking and the mediation order.
LANDMARK is released from this obligation if the travel documents and other contractual documents are transmitted directly from the tour operator or service provider to the customer.

If documents relating to the mediated package tour or a mediated connected travel service or individual service are not sent directly to the customer by the mediated tour operator or service provider, the handover will be carried out by LANDMARK either by in‑person delivery at LANDMARK’s business premises or, at its discretion, by postal or electronic dispatch – unless the customer is entitled to a paper travel confirmation according to Art. 250 § 6 Abs. 1 Sentence 2 EGBGB when booking a package tour.

5. Customer’s Cooperation Obligations Towards LANDMARK

The customer must immediately notify LANDMARK of any errors or defects in LANDMARK’s mediation activities as soon as they become apparent. This includes, in particular, incorrect or incomplete personal customer data, other information, declarations, and documents concerning the mediated package tour or mediated connected travel services or individual services, as well as any incomplete performance of mediation services (e.g., bookings or reservations that were not made).

If no notification is made by the customer, the following shall apply:

• If the customer fails to notify without any fault on his part, his claims shall lapse.
• The customer’s claims against LANDMARK shall lapse insofar as LANDMARK can demonstrate that, even with timely notification by the customer, no damage would have occurred or not to the extent claimed by the customer. This is especially true if LANDMARK can prove that prompt notification would have enabled LANDMARK to remedy the defect or reduce any damage (e.g., by rebooking, additional booking, or cancellation with the mediated tour operator or service provider).

However, the customer’s claims in the event of a failure to notify do not lapse in the case of:

• Damages arising from injury to life, body, or health resulting from intentional or negligent breaches of duty by LANDMARK or its legal representatives or vicarious agents.
• Claims for compensation for other damages based on an intentional or grossly negligent breach of duty by LANDMARK or its legal representatives or vicarious agents.
• A breach of an essential duty, the fulfillment of which is indispensable for the proper execution of the mediation contract or whose breach endangers the achievement of the contractual purpose.

Liability for booking errors under § 651x BGB remains unaffected.

The customer is kindly requested, in his own interest, to inform LANDMARK of any special needs or restrictions regarding the requested package tour or travel service.

6. Important Information on Insurance for Mediated Package Tours, Connected Travel Services, and Individual Services

LANDMARK points out the option of taking out travel cancellation insurance at the time of booking in order to minimize the cost risk in the event of cancellations by the customer.

The customer is further advised that travel cancellation insurance usually does not cover the damage that may occur if the customer – even without fault – has to interrupt the use of the package tour after its commencement. Travel interruption insurance is generally to be concluded separately.

Additionally, LANDMARK recommends that sufficient international health insurance coverage be ensured when traveling abroad.

When mediating travel insurances, the customer is informed that the insurance conditions of the mediated travel insurances may contain special contractual conditions and/or cooperation obligations for the customer, in particular exclusions (e.g., in the case of pre‑existing conditions), the obligation to promptly cancel in the travel cancellation insurance, deadlines for damage notification, and deductibles. LANDMARK is not liable unless it has provided false information regarding the insurance conditions and the mediated travel insurer has a right to refuse performance based on effectively agreed insurance conditions.

7. LANDMARK’s Liability

LANDMARK is not liable for defects and damages incurred by the customer in connection with the mediated package tour or travel service. This does not apply if there is an explicit agreement or assurance by LANDMARK regarding this, especially if it significantly deviates from the performance description provided by the tour operator or service provider.

Any potential liability of LANDMARK pursuant to § 651x BGB or for any culpable breach of LANDMARK’s obligations remains unaffected by the above provisions.

8. Consumer Dispute Resolution

In view of the Act on Consumer Dispute Resolution, LANDMARK points out that it does not participate in voluntary consumer dispute resolution. Should consumer dispute resolution become mandatory for LANDMARK after the printing of these mediation conditions or if LANDMARK voluntarily participates, LANDMARK will inform consumers appropriately.

For all contracts concerning the mediation of package tours, connected travel services, and individual services concluded in electronic legal transactions, LANDMARK refers to the European Online Dispute Resolution Platform: http://ec.europa.eu/consumers/odr.

Landmark GmbH | Hochstr. 40a | D-50374 Erftstadt
Tel.: 0221-17000790 | mail@landmark-fine-travel.de

Status: January 2025